tigro Terms & Conditions

tigro is an online gaming platform that provides live casino, slot games, fishing games, and various sports betting services including cricket for users in Bangladesh. These Terms apply to all pages, services, bonus offers, and gaming activities on the site.

In these Terms, "you" or "user" refers to any person who accesses the tigro website or uses its services. "We", "tigro", or "platform" refers to the entity that operates this site.

2.1 Registration Requirements

When opening an account on tigro, you must provide accurate, complete, and up-to-date information. tigro reserves the right to immediately close an account if false or misleading information is provided.

• Each individual may open only one account.
• Opening multiple accounts from the same device or IP address is prohibited.
• Account credentials are for personal use only — sharing with third parties is not permitted.
• Keeping the password confidential is the user's own responsibility.

2.2 Identity Verification (KYC)

tigro conducts an identity verification process (Know Your Customer or KYC) to ensure secure transactions. You may be asked to submit a national ID card or other government-issued document when making a withdrawal request or claiming a bonus. Transactions may be delayed if verification is not completed.

3.1 Minimum Age

By registering, you confirm that you are 21 years of age or older. tigro may request valid documentation to verify age at any time. Failure to confirm eligibility for minors may result in the account and all deposited funds being forfeited.

3.2 Other Eligibility Requirements

• You must be located in Bangladesh and comply with applicable local laws.
• tigro employees or members of affiliated parties may not participate in certain promotional offers.
• Individuals on a gambling exclusion list may not open an account.
• Holders of previously inactive or closed accounts may not open a new account.

4.1 Accepted Payment Methods

tigro currently accepts deposits and withdrawals through the following mobile banking methods:

4.2 Minimum Amounts

• Minimum deposit: ৳200 (for each method)
• Minimum withdrawal: ৳800
• Standard withdrawal processing time: 5–30 minutes

4.3 General Deposit Rules

All deposits must be made from a payment method registered in the same name as the account holder. Deposits made through third parties or from unknown sources are prohibited. If such transactions are considered suspicious, they may be suspended or rejected and the related funds may be forfeited.

4.4 Withdrawal Rules

• Withdrawal requests will only be approved to the same payment method used for the deposit.
• Withdrawals cannot be made before the wagering requirements of an active bonus have been met.
• Large withdrawals may be delayed if KYC verification has not been completed.
• tigro reserves the right to hold withdrawals if any unusual or fraudulent activity is suspected.

5.1 Welcome Bonus

tigro offers new members a 200% bonus on their first deposit, up to ৳8,000. For example:

• Deposit ৳1,000 → ৳2,000 bonus → Total ৳3,000
• Deposit ৳10,000 → ৳8,000 bonus → Total ৳18,000

This bonus applies to the first deposit only and can be received once per account.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x), based on the bonus amount only (not on the deposit + bonus). Example:

If a withdrawal is made before the wagering requirements are met, the bonus and any winnings earned from the bonus will be cancelled.

5.3 General Bonus Rules

• Bonus offers are for eligible account holders only — the same person may not claim bonuses through multiple accounts.
• Bonus funds are not transferable as cash.
• Specific terms and conditions for promotional offers can be found on the relevant offer page.
• tigro reserves the right to modify, suspend, or cancel any bonus.
• In cases of bonus fraud or misuse, the account may be closed.

5.4 VIP Program

tigro's VIP program has three tiers, and each tier offers weekly cashback benefits:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.7% weekly cashback
• Gold: Up to 1.0% weekly cashback

Progression through VIP tiers depends on your regular participation and activity on the platform. Specific benefits for each VIP tier and the exact conditions for cashback apply accordingly.

6.1 Fair Play Policy

tigro is committed to ensuring fair play and transparent gaming. All game outcomes are determined through verified Random Number Generator (RNG) technology. Any attempt to artificially influence a game's outcome will result in the immediate closure of the account.

6.2 Prohibited Activities

The following actions are strictly prohibited:

• Attempting to earn bonuses or benefits using multiple accounts.
• Using software, bots, or automated methods to operate games.
• Secret coordination with other users (Collusion).
• Attempting unauthorised access to the game system or network.
• Any form of fraudulent or illegal transactions.
• Using the platform for money laundering purposes.

6.3 Technical Issues

If a game is not completed normally due to a server error, disconnection, or any other technical problem, tigro will investigate and attempt to provide an appropriate resolution. However, tigro will not be held responsible for any issues arising from a third-party game provider's (such as Pragmatic Play, Evolution Gaming, JILI, etc.) servers.

7.1 Data Protection

tigro uses industry-standard SSL (Secure Sockets Layer) encryption technology to protect users' personal and financial information. Your data is not sold to third parties. For more details on how data is collected and used, please read our Privacy Policy.

7.2 Account Security Responsibilities

• Keep your login credentials (username and password) confidential.
• Use a strong password and change it regularly.
• If you log in on someone else's device, make sure to log out at the end of the session.
• If you notice any unauthorised activity on your account, contact support immediately.

tigro is not responsible for any loss resulting from carelessly sharing account credentials.

8.1 Our Commitment

tigro believes that gaming should be an enjoyable leisure activity — not a source of financial problems. For this reason, we encourage users to play responsibly and are committed to providing the necessary support.

8.2 Self-Control Tools

tigro helps users manage their own gaming activity. Visit our Responsible Gaming page to learn more.

• The ability to set deposit limits.
• Self-exclusion option.
• Gaming break facility.
• Contact information for professional support organisations.

8.3 Warning Signs

Support should be sought if the following signs appear:

• A tendency to bet beyond one's means.
• Placing more bets to recover losses.
• Problems in family or professional relationships due to gaming.
• Being unable to stop playing.

9.1 tigro's Rights

tigro may suspend or permanently close any account without prior notice in the following circumstances:

• Any violation of these terms.
• Providing false or misleading information.
• Suspicion of fraudulent activity.
• Suspicion of money laundering.
• Failure to complete KYC verification.
• Extended period of inactivity.

9.2 User Rights

You may request to close your account at any time. If legitimate funds are present, they will be returned to your registered payment method after processing; however, funds may be withheld pending completion of an investigation if misuse is suspected.

10.1 Service Availability

tigro strives to provide uninterrupted service with the greatest possible effort; however, service may be temporarily disrupted due to technical maintenance, server upgrades, or uncontrollable events. tigro will not be liable for any loss arising from such disruptions.

10.2 Third-Party Services

tigro uses third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming). tigro is not directly liable for any errors or issues on their platforms, but will endeavour to provide assistance to the extent possible.

10.3 Overall Liability

In any circumstance, tigro's maximum liability will be limited to the total amount deposited by you during the relevant period. tigro is not liable for indirect, incidental, or consequential losses.

11.1 Complaints Process

If you have a complaint or dispute, please contact our support team first. Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.

11.2 Resolution Timeframe

General complaints are resolved as quickly as possible. However, complex disputes may require a longer investigation period. Funds related to an ongoing investigation may be withheld during that time. Both parties will be given a fair opportunity before a final decision is made.

12.1 Right to Amend

tigro reserves the right to amend, update, or change these terms at any time. Changes take effect as soon as they are published on this page. A notification may be sent to your registered email for significant changes, though this is not mandatory.

12.2 User Responsibility

Each time you access the site or before playing a game, please ensure you have read and accepted the latest terms. Continued use of the site after any changes will be considered acceptance of the new terms.

12.3 Severability

If any part of these terms is found to be invalid or unenforceable by a court or authority, that specific part will be set aside and all remaining terms will continue in full force and effect.