❓ FAQ
Answers to all your questions about tigro
Bonuses, withdrawals, mobile gaming, live dealer and security — the most frequently asked questions about tigro, all on one page.
FAQ Guide
Whether you are new to tigro or a long-time player — this page has detailed answers to everything from mobile connection issues to bonus wagering requirements, live table rules and safe account management. Each section is organized separately so you can easily find the answer you need. If you cannot find an answer, reach out via our 24/7 live chat or email.
📱 Mobile Usage Mobile
If you lose connection, most games can be resumed from where you left off — just refresh the page and log back in once your connection is restored. If you have an active bet on a live dealer table and no decision is made within the allotted time, a default action will be taken automatically. Use Wi-Fi for a stable connection, or stay in an area with a strong mobile data signal.
Clearing your browser's cache and cookies usually resolves most loading issues. In Chrome, go to Settings → Privacy and Security → Clear browsing data. After that, close the browser and reopen it. If the problem persists, try switching from mobile data to Wi-Fi, or use a different browser.
Open tigro.lat in Chrome, tap the three-dot menu in the top right corner, and select "Add to Home screen". On iPhone, open it in Safari, tap the share icon, and choose "Add to Home Screen". This creates a shortcut icon so you can go straight to the site just like an app.
Yes, tigro is fully mobile-friendly and no separate app download is needed. You can enjoy all slots, fishing games, live dealer and sports betting from any modern browser on your smartphone (Chrome, Firefox, Safari). The layout automatically adjusts to fit your screen size.
tigro works smoothly on smartphones and tablets running both Android and iOS. The full experience is also available on Windows and macOS computers across all browsers. For the best performance, keep your browser updated to the latest version and make sure your device has some free storage space.
🃏 Live Dealer Games Live
In Baccarat, you can bet on either the Player or the Banker. Whichever side's hand total is closest to 9 wins. 10s and face cards are worth zero; all other cards are worth their face value. You can also bet on a Tie. Each round starts with two cards dealt to each side, and a third card is drawn if needed.
Betting limits vary by table — some tables are set up at entry level for players with a smaller budget, while others allow higher bets. The minimum and maximum bets for each specific table are displayed on screen when the game loads. You have the option to choose a table that suits your budget.
In live dealer games, a professional dealer runs the game in front of a camera from a real studio. The entire process is streamed to your screen in real time via high-speed video. Cards, the roulette ball — everything happens for real, with no software-generated random numbers. You place bets by clicking the interface and can also chat with the dealer.
In Roulette, a ball is dropped onto a spinning wheel and the number the ball lands on wins. You can bet on a specific number, a color (red or black), odd or even, or a group of numbers. European Roulette has one zero, American Roulette has two. For beginners, betting on a color or odd/even is an easy way to start.
Yes, both Teen Patti and Andar Bahar — two popular South Asian card games — are available in tigro's live casino section. Teen Patti is a competition to build the best hand with three cards, while Andar Bahar is very simple — you just guess whether a card matching the middle card will appear inside (Andar) or outside (Bahar).
🔒 Stay Safe Security
A strong password should be at least 12 characters long and mix uppercase and lowercase letters, numbers and special characters (such as @, #, !). Avoid easy passwords like your name, date of birth or "123456". Do not use your tigro password anywhere else and change it regularly. Using a password manager app means you never have to worry about remembering it.
If you suspect unauthorized access, change your password immediately. Then contact us at [email protected] or via live chat with full details — our support team will act quickly to secure your account. Remove any unknown device or browser from your active sessions. Keep two-step verification enabled for extra protection.
tigro's support team or any legitimate organization will never ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for this information over a call or message, they are a fraudster. Never share this information with anyone. If you receive such a call or message, disconnect immediately and let us know.
Always check that tigro.lat is spelled correctly in your browser's address bar. Fake sites usually have a slight difference in the domain (such as tigr0 or tigroo). Check that there is a padlock icon (SSL) at the start of the URL. Do not enter through unknown links — type it directly into your browser or use a bookmarked link.
💸 Withdrawal Questions Withdrawals
Yes, but to withdraw bonus funds you must first meet the wagering requirement. For example, for a ৳2,000 bonus you need to complete a total of ৳50,000 in bets (25x, on the bonus amount only). Once that requirement is met, everything you have won is fully withdrawable. You can track your wagering progress on your account dashboard.
Withdrawals are usually completed within 5–30 minutes. If it stays pending longer than that, check whether your account verification process is still incomplete. If everything looks fine, contact us via live chat or at [email protected] with your withdrawal date and amount and we will look into it promptly.
At tigro, withdrawals are usually completed in just 5 to 30 minutes. bKash, Nagad, Rocket and Upay — all methods are processed at the same speed. If your account is fully verified and the correct details are provided, in most cases the funds reach your mobile wallet within half an hour.
No. Under our security policy, withdrawals must always go to a mobile wallet (bKash, Nagad, Rocket or Upay) registered in your name. Sending to a third-party number is not possible, and this is essential for protecting your funds. Use the same number when making deposits as well.
The minimum withdrawal amount at tigro is ৳800. This amount or more can be withdrawn via bKash, Nagad, Rocket or Upay. If your balance is below ৳800, a withdrawal request will not be accepted.
🎁 Bonus Terms Bonus
No, the welcome bonus is only available once per player, at the time of the first deposit. If the same person tries to claim the bonus twice by opening a new account, both accounts may be closed and the deposited funds may be forfeited. One bonus per account — that is the rule.
Wagering is the condition that determines how much you must bet in total before bonus funds can be cashed out. At tigro, wagering is 25 times the bonus amount only. Example: if you deposit ৳1,000 you receive a ৳2,000 bonus. You must complete ৳2,000 × 25 = ৳50,000 in bets. The deposit amount is not included in the calculation.
Slot games and fishing games generally count at the full rate toward wagering. Live dealer games or sports betting may count at a partial rate or in a different way. For the exact list, check the full bonus terms and conditions or ask support. Once wagering is complete, any winnings from any game can be withdrawn as normal.
Yes, you can cancel an active bonus if you wish. To do so, go to the bonus section in your account settings or let support know via live chat. Keep in mind though — cancelling a bonus also cancels all winnings earned from that bonus. Think it through carefully before making the decision.
When you open a new account at tigro and make your first deposit, a 200% bonus is added automatically — no separate code needed. You can receive a maximum of ৳8,000 in bonus funds. Example: if you deposit ৳10,000 you receive a ৳8,000 bonus, making your total balance ৳18,000. Before depositing, make sure your account is fully activated.
Have more questions?
If you cannot find your answer on this page, our support team is always ready to help. Assistance is available in both Bengali and English, 24 hours a day, 7 days a week.
Go to tigro Login Page24/7 Live Chat
Log in to the site and speak directly via live chat at any time — in Bengali or English.
Email Support
[email protected] — email us with the details of your issue and get a quick reply.