tigro's Privacy Policy
Protecting your personal information is our highest priority. This policy describes how we collect, use, and keep your data secure.
Introduction & Scope
tigro ("we", "our", or "platform") is an online gaming service provider. This Privacy Policy explains what personal information we collect when you use our website tigro.lat, how we process it, and how we keep it secure.
This policy applies to all users of our website — whether registered members or guest users. By continuing to use our services, you are considered to have consented to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
We may update this policy from time to time. Any changes will be published on this page and you will be notified accordingly.
What Information We Collect
2.1 Information You Provide Directly
When you create an account or use our services on the platform, the following information may be collected:
- Full name and date of birth
- Email address
- Mobile number
- Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
- Identity document information (where applicable)
- Your communication and support records
2.2 Automatically Collected Information
When you browse our site, the following information may be collected automatically through technical means:
- IP address and device type
- Browser type and language settings
- Operating system information
- Visit time, pages, and session information on the site
- Cookie and local storage data
- Referral source (which link you came from)
Purpose of Data Use
Service Operations
Information is used to create and manage your account, process transactions, complete deposits and withdrawals, and maintain your gaming history.
Security Assurance
Information is used for identity verification, fraud prevention, account protection, and implementation of responsible gaming policies.
Support & Communication
Information is used to contact you via support chat or email, send important account-related notifications, and resolve complaints.
Service Improvement
Information is used to analyze user behavior and improve the site's services, user experience, and technical performance.
Legal Obligations
Information may be used to comply with applicable laws and regulations, assist with investigations, and establish or defend legal claims.
Bonuses & Promotions
Transaction and activity data is used to provide applicable bonus offers, promotional benefits, and personalized offers for you.
Cookies & Tracking Technologies
The tigro website uses cookies (Cookie) and similar tracking technologies. Cookies are small text files stored in your browser or on your device. They are used for various purposes:
Essential Cookies
Without these cookies, core site functionality — such as maintaining login sessions and security features — does not work. These cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferred language, notification settings, and other customizations.
Analytical Cookies
These collect information on which pages are visited most and how users navigate the site, helping to improve the quality of the site.
Cookie Controls
You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working.
Sharing Information with Third Parties
tigro does not sell or rent your personal information. However, limited information may be shared with third parties in specific circumstances:
- Payment Processors: Necessary information is shared with payment services such as bKash, Nagad, Rocket, and Upay to complete your financial transactions.
- Service Providers: Contracted third parties for site hosting, technical support, and analytics may process limited data on our behalf. These parties operate under our instructions and are bound to protect your data.
- Legal Obligations: Information may be disclosed on the basis of court orders, lawful requests from government authorities, or legal obligations.
- Fraud Prevention: Relevant information may be shared with security partners to prevent fraud or misuse.
- Business Changes: In the event of a merger, acquisition, or asset transfer, user data may be transferred, provided that protection of an equivalent standard to this policy is ensured.
Data Security Measures
Technical Safeguards
tigro uses industry-standard security technologies to keep your data secure. All data transfers are protected through SSL (Secure Sockets Layer) encryption. Our servers and databases have firewalls and access controls in place to protect against unauthorized access.
Organizational Safeguards
Only authorized personnel can access your personal information, and they are bound by strict confidentiality agreements. Data security is maintained through regular security reviews and staff training.
Data Retention Period
We retain your personal information only for as long as necessary or for the period required by law:
- Active Account: All profile and transaction data is retained while your account remains active.
- After Account Closure: Financial and identity-related information may be retained for the period required to meet applicable legal obligations.
- Cookies & Log Data: This information is generally deleted automatically after a set period.
After the required retention period has passed, your personal information is securely deleted or anonymized.
Your Rights
Data Access & Correction
You may request to view the information we hold about you at any time. If any information is incomplete or incorrect, you may apply for a correction.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
Objection to Processing
You may object to the processing of your data in specific cases — particularly for the purposes of direct marketing.
Data Portability
You have the right to receive the data you have provided in a structured, commonly used format that can be transferred to another service.
Protection of Minors' Data
tigro's services are exclusively for adult users aged 21 and above. We do not intentionally collect information from any minors.
If a person falsely presents themselves as an adult to create an account and this is later confirmed by us, that account will be closed immediately and the associated data will be deleted. We ask guardians to monitor their minor children's internet use.
Policy Changes & Updates
tigro periodically reviews this Privacy Policy and may update it to reflect changes in law, technological developments, or the evolution of our services.
If significant changes are made to the policy, we will update the published date on our website and notify registered users by email. Continued use of the service after changes are made will be considered as your acceptance of the updated policy.
We encourage you to review this page regularly so that you are always informed about the protection of your data.
Questions About Privacy?
If you have any questions about your personal information or this policy, our support team is ready to help.
[email protected]